At Secret Compass, we value our customers and respect their privacy. We only collect as little customer information as needed in an effort to provide you with a great shopping experience. We will only communicate with you about our products, services, new products, sales and promotions via email if you have signed up for a newsletter. We do not sell or rent your personal information to third parties. Secret Compass is a member of the Better Business Bureau of Northern Colorado, in good standing.
Information Collection and Usage
Registration and Ordering from Our Store
During registration, users are encouraged to give their contact information (such as name, e-mail address, mailing address and phone number). We also may collect demographic information (such as job title and purchasing responsibilities, company information and professional certification). For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We use aggregate demographic information about our visitors to improve our service, for our own marketing purposes and/or purchasing purposes.
For our services that require payment (such as certain events, products and subscriptions), we also collect credit card information (such as account name, number, ccv and expiration date), which is used for billing purposes only, and is not otherwise shared. Please see the "Security" section below.
If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name and e-mail address). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters and updates can unsubscribe using the instructions listed at the end of the e-mail newsletter or by sending an e-mail to [email protected]sonline.com with the e-mail address used to subscribe.
All items contain a commenting section powered by Facebook. Note that all personal information sent or posted via such feature becomes public information for which Secret Compass is not responsible and cannot be held accountable.
Communications with Us
We have features where users can submit information to us (such as our comments section and the contact page). Letters to the editor and similar submissions may be made public. Requests for service, support or information may be forwarded as needed to best respond to a specific request. We retain e-mails and other information sent to us for our internal administrative purposes, legals purposes, and to help us to serve customers better.
Communications from Us: Service Updates, Special Offers
In order to best serve our customers, we may send updates that contain important information about our sites and services. For example, we may send new members a welcoming message, and verify password and username for our password-protected sections. We may also communicate with a user to provide requested services and for account-related issues via e-mail, phone or regular mail.
We offer our users the option to receive information about our company, related products, services and special deals. Users can choose not to receive these communications, as set forth in our Permission section below.
Automatic Data Collection
Our web sites have features that automatically collect information from users, to deliver content specific to users' interests and to honor their preferences. This information assists us in creating sites that will serve the needs of our users. One of the most common ones is the "cookie."
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. Our Web shopping cart utilizes cookies to facilitate the ordering process.
Our web site may contain links to other sites. Secret Compass is not responsible and shall not be held accountable for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
With Whom Your Information is Shared
We use outside shipping companies to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential.
Correction/Updating Personal Information
If a user's personally identifiable information changes (such as zip code), or if a user no longer desires our product(s)/service(s), we provide a way to correct or update that user's personal data. This can be done by logging in a visiting the "My Account" section of the site, then choosing "Edit Profile." Alternately, the user can contact Customer Support for the applicable product or service.
We use industry standard precautions to protect our users' personal information and to store it securely. Our software suite - Netsuite - is very secure and is tested often to watch for any potential security threats.
All credit transactions occur in a secure area of our site to protect you from any loss, misuse or alteration of information collected, so that you can buy with confidence.
When you place an order online at Secret Compass, the information you send to us is protected by Secure Sockets Layer (SSL) technology. SSL encrypts your order using strong 128-bit encryption to prevent the decoding of that information by anyone other than Secret Compass as it travels over the Internet between your web browser and our servers. SSL is the industry standard in transferring credit card information to process your orders. The SSL encryption translates your order information into a highly indecipherable code, which is processed immediately.
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. A key or a closed lock will appear on your browser window. You will remain in this secure area for the entire checkout process. You will see the domain (URL) change to "https://checkout.netsuite.com/..." to let you know you are connected to Netsuite's secure servers.
If your browser doesn't support SSL, you'll be unable to connect to our secure shopping cart server, which means you needn't worry about mistakenly placing an order through an unsecured connection. Most browsers like FireFox and Safari or Explorer are fine. If you can't access the secure server, for whatever reason, we offer many other options for placing an order. Please contact us via our Contact Page to set this up.
Notification and Changes
Updated September 3, 2013